Frequently Asked Questions

About Future Hosting

1. Why should I choose Future Hosting?
2. What are your hours of operation?
3. How can I contact Future Hosting?
4. May I visit the Future Hosting Datacenter?
5. How long have you been in business?
6. How much hosting experience do you have?

 Billing & Ordering

1. What methods of payment do you accept?
2. Do you have discounts for pre-payment?
3. When will I be billed?
4. Can I get a monthly paper statement?
5. Why was my order marked as fraud?
6. How do I cancel services?
7. How long does it take to setup my account?
8. How do I make changes to my account?
9. Can I upgrade my server at any time?
10. Can I add a server to my configuration at any time and is downtime involved?
11. Are there any hidden costs?
12. Will I be notified before being billed for a support request?

 Regulations & Guarantees

1. Do you offer any SLA or Uptime Guarantee?
2. Where can I view your Terms and Conditions?
3. Where can I view your Acceptable Use Policy?
4. May I host adult material?
5. May I host IRC Services?
6. May I use Internet peer-to-peer software?
7. May I use bit torrent protocols?
8. May I use streaming software?
9. Am I allowed to resell your servers?
10. May I use your logo on my site?
11. Do you provide services to international customers?

 Connectivity

1. Who is your backbone provider?
2. How much bandwidth is included with my plan?
3. How is bandwidth measured?
4. How is extra bandwidth billed?
5. Do you offer unmetered servers?
6. Are you going to add more carriers and when?

 Support

1. What type of Support do you offer?
2. How do I communicate via tickets?
3. How many IPs do I get?
4. What standard Operating Systems (OS) are installed?
5. Do you have battery backups and generators?
6. Will my server be backed up regularly?
7. What database options do you offer?
8. Does my service get a control panel? If so, what control panels do you offer?
9. How do I access my server?
10. Do you offer Remote Reboots?
11. Where can I find the hardware specifications of my server?
12. What is SSL and do I need it? Do the servers support it?
13. Can I manage my own DNS information and records?
14. Do you provide OS hardening?
15. Do you provide OS Reloads for free?
16. Will you teach me how to use Plesk/cPanel?
17. What is a Dual Core processor? Why is it better?
18. What is covered under the managed package?

 Technical Information

1. What is the difference between SATA-II and SATA-I hard drives?
2. What is RAID (Redundant Array of Independent Disks)?
3. What is Port Speed?
4. What is NAS (Network Attached Storage)?
5. How will I access the Service Network?
6. What is a VLAN (Virtual Local Area Network)?
7. What is DNS (Domain Name System)?

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